The Kneeslider is back to full operation and most of you probably didn’t even know there was a problem. Last week I mentioned I had some computer issues, well it was quite an issue, my primary HP laptop just up and died, without warning, instantly. Last Saturday, I was working away on The Kneeslider, then poof, computer shuts off, … done, … dead. Hmm, … go through all of the usual stuff, still nothing.
Remember that little Acer netbook I mentioned a few weeks back? I fired that up, contacted HP service and after a short troubleshooting session we determine it’s the motherboard. They dispatch a box for return shipment which actually doesn’t get shipped until Monday. I get it Tuesday, immediately FedEx the laptop back, they receive and repair it Wednesday, ship it Thursday, arrives Friday, it works. Smiles all around.
1. Keep your backups current!!
2. The Acer netbook worked like a champ all week, BUT, if you do any serious work on a computer, it is less than ideal. The small size makes many screen intensive operations like photo editing very painful. On the other hand, it did whatever I asked it to do without complaint except when I viewed a video with a couple of windows open, … don’t try that, it’s not pretty. However, for anyone looking for a very handy, very capable computer that performs extremely well in a package you can fit in your tankbag, it’s a winner. The 6 cell batteries last a really long time, over 6 hours, which is amazing for a computer. I developed a healthy respect for the little netbook and it’s a great emergency solution for your main computer, it’s a few hundred dollars well spent. The specific model I have has since been replaced by a newer model which looks even better.
3. Hewlett Packard service did a fine job. The computer was out of warranty so I had to pay for the repair, but turnaround time and quality of service was great. I only had one slight issue we’ve all experienced, the online chat with the tech went fine but when they called to verify my request for service, the person I spoke to was very hard to understand. Outsourcing phone operations may save money but from the customer side, it’s less than ideal.
OK, enough computer issues, The Kneeslider is back up to full speed,… now, where was I?
Link: Acer Aspire One